Frequently Asked Questions

At Pacific Coast Express, customer care is our first priority. In the interest of saving you time we have put together a list of most commonly asked questions. If your question is not answered to your satisfaction, our customer service experts would be happy to help you.

FAQs

Before Shipping

Our primary focus is from points into and out of Western Canada and the lower 48 states of the USA. Please refer to our coverage page for more details.

To view an estimated transit time from point to point, please visit our Transit Times Matrix and follow the simple instructions.

Freight rates are based on the size and weight of the shipment as well as the origin and destination. For a rate estimate, please complete our online rate request form, or contact our customer service department at rates@pcx.ca.

Pacific Coast Express provides consistent next day service between the Lower Mainland area to the Greater Seattle & Portland areas as well as to most points on southern Vancouver Island. We run regular schedules to most other areas in North America providing 2-4 day service depending on origin and destination. We use a partner for shipments originating from or to Mexico. We do not provide a guaranteed or expedited service as our regular service usually exceeds the expedited service of other carriers. Factors such as weather, traffic, border delays, etc. may affect transit times but are beyond our control.

No. We suggest a household goods moving company or courier service for this type of freight. 

Pacific Coast Express is an approved Transport Dangerous Goods/Hazmat Carrier. We require proper HAZMAT/TDG documentation sheets be provided with every hazmat shipment as well as a clearly marked Bill of Lading with UN #’s, descriptions, etc as required by various legislation. A Declaration from shipper must accompany all HAZMAT/Dangerous Goods shipments along with Shipper’s printed name. Please call us for additional information.

Yes, in addition to being a bonded carrier in Canada & the US, we also have a customs bonded warehouses in Surrey, BC; Calgary, AB; Edmonton, AB and Winnipeg, MB.

Although we are a bonded carrier and have a bonded warehouse facility, we do not provide in-house customs brokerage services. We are quite happy to recommend several reputable custom brokers you can work with to have your freight cleared into either the US or Canada.

PCX was one of the first Western Canadian carriers to enroll in the CTPAT program. We received our certificate September 2003, and were fully validated in March 2006 and remain fully compliant to these rigorous standards.

The PCX fleet is comprised of 53’ air-ride dry and heater vans. We provide protection from freezing, however, we do not provide temperature control unless pre-booked in advance – please call ahead to confirm availability.

FAQs

Ready to Ship

When you’re ready to ship please call our dispatch centre – 604-582-3230 or toll free 800-667-6061. Our representative will ask you to provide pickup address & phone number, pieces & weight of shipment. You can also request a pickup online by filling out our Pickup Request form. If your freight is crossing the US / Canadian border, you will be asked to provide your customs documentation including the name of the customs broker who will clear the shipment.

Please visit the Forms page in the Information Center section of our website – there you will find a PDF file for Bills of Lading, Canada Customs Invoices, US customs Invoices, as well as other related forms. You can fill many of them out online before printing or print a blank one to fill out by hand.

FAQs

Freight on Board

When the driver arrives to pick up your freight, he will sign your Bill of Lading (BOL) and sticker it with a pro number. This is the tracking number and invoice number by which this shipment will be identified.

You can track your shipment by entering your PCX trace number in the field located at the top right side of this screen and click submit. Please call us if you encounter any glitches, we are always happy to hear from you. You can also contact our customer service group Monday to Friday between 7:30 am and 5:00 pm PST to trace your shipment – please have your tracking number ready. (Toll-Free: 800-667-6061).

Invoices are generally produced and mailed within seven days of shipment. You can also contact our customer service group for invoice information. (Toll-Free: 800-667-6061).

PCX maintains copies of all PODs in our imaging system. Please begin by entering your trace number in the field located at the top right side of this screen and click submit. You can also contact our customer service group to request a copy (Toll-Free: 800-667-6061). By logging in you gain access to all your shipping documents as well as proof of delivery.

Claim forms are available from the Information Center section of our website, under Forms.

Pacific Coast Express Limited is a Business Unit of Mullen Group Ltd.

Pacific Coast Express Limited
10299 Grace Road
Surrey, BC V3V 3V7
Canada

1 (800) 667 6061

Contact Us Today!