Accessibility Plan Progress Report 2025

General

• Pacific Coast Express Limited has developed the second Accessibility Plan Progress Report for 2025, confirming our commitment to accessibility, inclusiveness, diversity, and a barrier-free organization for employees, contractors, customers, the public, and associated stakeholders. Our efforts comply with the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).
• Our second progress report provides the advancements made in implementing our accessibility plan.

How to Provide Feedback

Feedback can be submitted in person, by mail, by telephone or by email to:

Safety Manager
(604) 582-3233
10299 Grace Road
Surrey, BC V3V 3V7
safety@pcx.ca

We will acknowledge that we have received your feedback via email or phone except for anonymous feedback in accordance with your preferred communication method. If the feedback is provided anonymously, we will not be able to issue an acknowledgment of receipt. The personal information of anyone who provides feedback remains confidential in accordance with all applicable privacy laws.

How to Request Alternate Format

You can use the contact information listed below to ask for a copy of our feedback process description or our progress report in these alternate formats: print, large print, Braille, audio, or an electronic format compatible with adaptive technology intended to assist persons with disabilities. We will provide the format that you request as soon as possible. Braille and audio formats may take up to 45 days. Print, large print, and electronic formats may take up to:

• 15 days if you are a government organization or a private organization with 100 or more employees, OR
• 20 days if you are a private organization with fewer than 100 employees.

You can request alternate formats of the progress report by contacting:

Safety Manager
(604) 582-3233
10299 Grace Road
Surrey, BC V3V 3V7
safety@pcx.ca

Feedback

• No internal or external reports or feedback have been received concerning our Accessibility Plan or the 2024 Progress Report.

Feedback Retention

• Feedback, including anonymous feedback received via email or mail, will be preserved for 7 years from the date of receipt, in compliance with Accessibility Regulations.
• Feedback received by telephone will be transcribed or recorded and retained electronically or as print copies.

Employment

• The company's Accessibility Progressive Plan 2024 has been published on our website, providing updates on progress and outlining accessibility goals for all stakeholders, including employees, job applicants, contractors, visitors, and the public.
• All employees have been notified about the publication of the 2024 progress report on the company website and are encouraged to provide feedback if they have any.
• No internal or external reports or feedback have been received concerning hiring, job application processes, or employment as defined in the 2024 Progress Report.
• To support accessibility, the company offers a secure online platform, the ADP web portal, allowing employees to access payroll services, timecards, employee benefits, assistance programs, applicable legislation, and key company policies and procedures. The ADP site is designed and maintained in compliance with Web Content Accessibility Guidelines and includes email contact information for accessibility-related feedback.

The Built Environment

• The company's emergency response policy has been updated to include the Accessibility Principles in Emergency Response. The updated emergency response policy was communicated to all employees and contractors.
• The company ensures the implementation of accessibility principles outlined in the emergency response policy as specified.
• The company develops and implements comprehensive emergency response drills, including specific practices for earthquake responses tailored to pregnant women and individuals with disabilities.

Information and Communication Technologies

• The Company’s Accessibility Progressive Plan 2024 is available digitally on the company’s website, featuring a clear, large font for the report, with bolded titles and subtitles for easy navigation.
• Accessibility report and the Progress reports are easily accessible and understandable.
• With assistance from the IT manager, visual and written communications including safety and health performance updates, company newsletters, and the display of crucial issues on the TV screen at the front entrance have been designed using accessible colors and contrast, fonts, and layouts.

Communication Other than Information and Communication Technologies

• No reports or feedback have been received regarding communication other than Information and Communication Technologies outlined in the 2024 Progress Report.
• We have consistently implemented the accessible communication strategies outlined in the 2024 Progress Report.
• We ensure that our safety and health communications, including warning signs, are accessible, concise, and clear while adhering to plain language principles.
• Accessibility report and the Progress reports are easily accessible and clearly understandable.

Design and Delivery of Programs and Services

• The company continues to review our existing accessibility initiatives with a focus on how we can continue to improve our support for those with disabilities. For example, through communication and the physical environments, and in part includes what we have discussed in this update, by soliciting ongoing feedback and consulting with people with disabilities and then developing solutions as to how we can implement adaptable communication strategies and provide alternate methods of service delivery, according to the Accessible Canada Act.

Conclusion

• We published the Accessibility Plan Report in 2023 and the Progress Report on our efforts to achieve accessibility goals in 2024. We ensure that employees, contractors, customers, the public, and other stakeholders can easily access these reports and understand the available channels for providing feedback to the company.
• Although we have not yet received feedback from internal or external stakeholders, we remain committed to regularly reviewing and updating our policies and procedures to ensure compliance with accessibility standards. Our goal is to eliminate barriers and foster an inclusive workplace that benefits all individuals.